Privacy Policy

Effective Date: 2 January 2026

Aevitas Care is committed to protecting your privacy and handling your personal information with care, respect and in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 and relevant NDIS Commission guidelines.

We provide support services to self-managed and plan-managed NDIS participants in Victoria. While we are not an NDIS-registered provider, we uphold the same standards of privacy, dignity and respect as required by the NDIS Code of Conduct and Practice Standards.

1. What Personal Information We Collect

We may collect the following information to provide support services:

• Name, contact details (phone, email, address)
• Date of birth, cultural background, language preferences
• NDIS plan details (funding categories, goals, management type)
• Support needs, daily routines, health information (only if relevant to service delivery)
• Emergency contact and carer details (with your consent)

2. How We Use Your Information

Your information is used only to:

• Provide safe, tailored support services
• Communicate with you about your supports
• Coordinate with your family, carers or other professionals (with your permission)
• Meet our legal and duty-of-care obligations

We do not sell, share or disclose your information to third parties for marketing purposes.

3. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure, including:

• Secure digital storage (password-protected devices and cloud systems)
• Paper records kept in locked cabinets (if used)
• Staff trained in privacy and confidentiality
• Information shared only with your consent or as required by law

4. Your Rights

You have the right to:

• Access your personal information we hold
• Request corrections to inaccurate information
• Withdraw consent for information sharing (where possible)
• Make a privacy complaint

To exercise these rights, contact us using the details below.

5. Making a Complaint

If you have concerns about how your information is handled:

1. Contact us first: We aim to resolve concerns promptly and fairly. Email: enquiries@aevitascare.com.au Phone: 0435 039 110
2. NDIS Commission: If not resolved, you can contact the NDIS Quality and Safeguards Commission: 📞 1800 035 544 | 🌐 www.ndiscommission.gov.au
3. OAIC: For serious privacy breaches, you may contact the Office of the Australian Information Commissioner (OAIC): 🌐 www.oaic.gov.au

6. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

7. Contact Us

For privacy questions or requests:

Aevitas Care
Phone: 0435 039 110
Email: enquiries@aevitascare.com.au
Service Area: Melbourne Metro & Regional Victoria